Shipping & Delivery Faq

• How do you ship?
  We ship our products world wide and all packages are shipped very discreet.
  - Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
  - Packaging types are changed constantly to achieve max delivery success!
  - We usually ship in soft toys, video cassettes, dolls. We wrap items in carbon photo paper. Xray will not penetrate.
  - The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment&Handling charge).
  - We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
  - Shipments are sent from various shipping points and different European countries.
  
  
  
• How are bulk/large quantity orders shipped?
  If the order is to large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discreetion level and repackaging as used for small sized orders.
  
  
  
• Do you ship to P.O. Boxes and APO?
  We do ship to PO Box. We do not ship directly to APO address, you can use your home/billing i and your family/friends can redirect you products from USA. Please leave shipping i in comment line of each order. This way you will have 99% delivery success.
  
  
  
• What is the cost of shipping?
  We have only one method of shipping for now. Regular mail - 19 USD, Express - 49 USD ( USA, Canada, Europe and rest of the world ).
  
  
  
• How do I change my order after it has been placed?
  If you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be cancelled and removed from our system if payment is not made within 60 days).
  NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.
  
  
  
• Where do I send my payment?
  Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven't received it when placing and order, please contact us and we will send you data by email!
  
  
  
• How long does it take for you to receive my Western Union transfer?
  Payments made by Western Union are normally processed within 2-3 business days after we receive transaction data from you. If payment is rejected by WU ( data not correct) than we send you email and whole process starts all over again so be carefull in order to avoid delays! If transaction is successfull we ship in 24 hours after confirmation was received!
  
  
  
• How long is the whole process of ordering and shipping?
  Order confirmation with instructions for how to make payment is sent to your email i automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 1 business days. Shipping time is normaly between 7 and 15 business days and for very remote countires up to 25 business days! PLEASE NOTE that BUSINESS DAYS are only monday to friday so before you order you should have that clear in your mind! Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it! Please check your ORDER HISTORY online first and count business days before writing to us about delivery time! If its over 15 business days, PLEASE CONTACT US and together we will find the reason and the solution!
  
  
  
• How successfull is delivery?
  We ensure that all packages are shipped with maximum discretion. Products are packed with extreme care and precaution. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successfull delivery.
  With customs we have 99.9% success to USA, 99.5% success to Canada and Europe and 97% to South Africa. Even if products get seized ( 1% possibility based on our statistics through years), we cover 100% of the loss.
  
  
  
• Can I buy your products through another way aside from the website?
  Since we are specialized in internet mail ordering, our services are only available through our website.
  
  
  
• Is this company legit and am I safe to do business with?
  We understand Your concerns to that matter since there are many nonlegit sources on the web and for consumer is very difficult to pick out the right partner! We are totaly legit, work successfully for more than 4 years, have online customer support on regular daly basis ( monday till friday) and all products are high quality generic products from well known pharmacies.We are professional mailorder pharmacy, ship out 100% and keep good customer. It is in our interest to have You satisfied with our services, so You keep comming back for whole time of your needs! You can order with total peace in your mind! We are good partners and you will love us eventually, like many others do, calling us Best friends or Roid heaven, which makes us happy, cause we are here only for You and because of You!
  
  
  
• How can I contact You?
  Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website. Our customer support works on regular daily basis and we will answer your email in 1 to 12 hours!